AT&T in Auburn, ME Open now

Reviews about AT&T

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  November 28, 2019, by poragentjim
  If there were an option for zero stars, I would give it. My wife's tablet was stolen form her car in July 2016. We immediately went to the AT&T store to replace said tablet. The representatives at the store were absolutely no help. They informed us that we needed to contact the Fraud Department from home, which we did. The Fraud Department told us we needed to go back to the store to verify the account to initiate the replacement process. All they did was punch in a few numbers on their phone, hand the receiver to us and then walked into the back room and hid. After thinking the situation was resolved, in February of 2017, we received notification that the stolen tablet (which the store had neglected to shut off) had accrued over $750 in overage charges. We immediately went to the store and demanded to speak to the Manager, Will. He came out of his hidey hole in the back, told us, "Well, there's nothing I can do", turned around and returned into the back room. We have been at this now every other weekend since mid-February, trying to get this resolved. We have since now closed the account. The customer service at this store (and AT&T in general) is abysmal. My wife has been an AT&T customer for almost 25 years. All the lackeys at the store want is to bring in more customers with shoddy, snake-oil-esqe rhetoric, then plead ignorance when it comes to simple technical support or a billing issue. They're all about showing customers the latest and greatest, but treat their existing customers like rotten garbage.